Last Updated: June 2026
At Elevai8, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with our AI-powered receptionist solutions.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Business information
- Any information submitted through contact forms, demo requests, or support enquiries
Call and Communication Data
When using our AI Receptionist services, we may process:
- Incoming and outgoing call information
- Call recordings (where enabled)
- Call transcripts
- Appointment and booking details
- Lead qualification information
- Customer interaction data
Technical Information
We may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and analytics information
- Referral sources
2. How We Use Your Information
We use your information to:
- Provide and operate our services
- Respond to enquiries and support requests
- Schedule demonstrations and consultations
- Improve our website and services
- Monitor service performance and quality
- Send important service-related communications
- Comply with legal obligations
- Protect against fraud, misuse, or security threats
3. AI Processing and Call Handling
Elevai8 uses artificial intelligence technologies to provide automated call answering, lead capture, appointment scheduling, and customer support services.
Call recordings and transcripts may be processed by AI systems to:
- Understand caller requests
- Improve service accuracy
- Generate call summaries
- Capture lead information
- Assist with appointment bookings
- Provide business insights and analytics
Where required by law, businesses using our services are responsible for informing callers that calls may be recorded or processed by AI systems.
4. Data Sharing and Disclosure
We do not sell personal information.
We may share information with:
- Trusted technology and cloud service providers
- Telecommunications providers
- CRM and business software integrations requested by clients
- Professional advisers and legal representatives
- Regulatory authorities when required by law
All third-party providers are required to protect information and use it only for authorized purposes.
5. Data Security
We implement reasonable technical, administrative, and organizational measures to protect information from:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
6. Data Retention
We retain information only for as long as necessary to:
- Provide our services
- Meet contractual obligations
- Resolve disputes
- Maintain business records
- Comply with legal requirements
Retention periods may vary depending on the nature of the information and applicable laws.
7. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Understand visitor behavior
- Enhance user experience
You may control cookie preferences through your browser settings. Disabling cookies may affect certain website features.
8. Your Rights
Depending on your location and applicable privacy laws, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Request a copy of your data
To exercise any of these rights, please contact us using the details below.
9. Third-Party Services
Our website and services may integrate with third-party platforms including CRM systems, scheduling software, communication providers, analytics services, and cloud infrastructure providers.
We are not responsible for the privacy practices of third-party websites or services. We encourage you to review their privacy policies separately.
10. International Data Transfers
Your information may be stored or processed in countries other than your country of residence. By using our services, you acknowledge that such transfers may occur and that appropriate safeguards may be implemented where required.
11. Children’s Privacy
Our services are intended for businesses and individuals aged 18 years and older. We do not knowingly collect personal information from children under the age of 13.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.
Any updates will be posted on this page with a revised “Last Updated” date.